P R I V A C Y    P O L I C Y

 

Policy

How can you contact us?


For further information on this Policy, you may write to us at:

Qirat Jewellery
Shop 37me
Starlite Shopping Plaza
Diego Martin
Trinidad

Privacy Policy, Effective Date: October 2016




What happens when this policy is updated?


At any time, without providing notice, we may update this Policy. The effective date of the policy is stated at the start of the notice.




What happens with links to other websites or social media platforms?


For your convenience and information, our websites and apps may provide links to non- Qirat or Inspired by Mady sites, apps and services that may be operated by third party companies not affiliated with Qirat Jewellery. These companies may have their own privacy notices or policies, which we strongly suggest you review.

Our products and services also may be made available to you through third-party platforms (such as providers of app stores) or through other third-party channels. We are not responsible for the privacy practices of any third party organisation.




Can my data be removed from the database?


If you are opposed to the collection of data as outlined, you may contact us using the contact information provided in the notice, highlighting your objection to the data collection and make an explicit request to cease data collection where possible as outlined in the Policy. Where provided by law, you may withdraw any consent you previously provided or object at any time on legitimate grounds to the processing of your personal information, and we will apply your preferences going forward.

Qirat Jewellery is committed to the privacy of our customers and respects their choices as it relates to personal information.





Information

How is your information protected?


We have put in place several safeguards designed to ensure that information that is shared by customers, including personal information, is protected against disclosure or use.




How is information collected? 


We collect personal information about you primarily via social media and digital channels or platforms, such as Facebook, Instagram, LinkedIn and WhatsApp, and also when you provide the information to us in person at our boutique/store, customer events or on the telephone. 




What types of information is collected?


(a) Contact information: such as name, mailing address, email address, mobile/telephone number
(b) Purchase / transaction information;
(c) Customer service information (such as customer service inquiries, comments, and experiences with our products
(d) Photographs, documents, references, comments and other content that customers provide
(e) Personal or Professional information: such as personal or professional interests, occupation, date of birth, hobbies etc.
(f) Other customer preferences




How is this information used once collected?


Primarily the information that is collected is used to analyse customer data allowing us to customize and share information about our products and services, as well as other interests, with customers. This may sometime include promotions, specials, offers and other information, which may not necessarily be product related. It is important to note that customer information may also be used to process customer transactions, and respond to inquiries. 

As part of our commitment to providing quality products and services, we may also use the information to improve our business operations, which may include research / customer insights, the development of new products, services, and marketing campaigns.

We may also perform various analytics on the information in order to support continuous business development. At times, we may incorporate third-party analytics services for our social media platforms, and these providers may themselves use various technologies as part of their analytics. In such cases the information that is collected through these means may be disclosed to the analytics providers and other relevant third parties who will have access to and will use the information to perform analytics.

Periodically, it may also become necessary to use the information in alternate ways in which case customers are notified upon provision of the information and the intended use.




What information is shared?


We do not disclose personal information that is collected about customers, except as described in the Policy. 

At times we may share information about customers with other third parties for those parties’ own purposes, such as to offer products or services that may interest you.

In addition, we may disclose information about you (i) if we are required to do so by law or other legal requirement, (ii) to law enforcement authorities or other government officials, and (iii) when we believe disclosure is necessary to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent/illegal activity.

We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets (this includes but is not limited to a reorganization, dissolution or liquidation).





At Qirat Jewellery, we believe in choice, which includes the choice to share personal information. 

We are committed to all customers' privacy and have developed the Privacy Policy outlined below to ensure that the information you share is protected, and that your choice is respected.

 

 

WEBSITE & SERVICES

The Overview & Summary


This website is operated by Qirat Fine Jewellery. Throughout the site and this Terms of Service, the terms “we”, “us” and “our” refer to Qirat Fine Jewellery. We offer you, the user, the use ofthis website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated herein.

By accessing our site and/ or purchasing any items offered, you utilize our “Service” and agree to be bound by our terms and conditions (“Terms of Service”, “Terms”), including any additional terms and conditions and policies that are referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to those without limitation such asusers who are viewers, browsers, vendors, customers, merchants, and/ or contributors of content.

Any new features, tools or content added to the site shall also be subject to the Terms of Service. You can review the most current version of the Terms of Serviceon this page.

We reserve the right to modify, update, amend, delete or replace any part of these Terms of Service by making changes to our website.

It is the responsibility of the users of our website to check this page periodically for changes. If you continue to use or access the website following amendments we will consider that use to be acceptance of those changes and all Terms of Service as stated on the website




The General Terms & Conditions


We reserve the right to refuse service to anyone for any reason at any time without explanation or notice

You understand that your content (not credit card information), may be transferred unencrypted and involve (a) transmission over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information will always be encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The sections used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.




The Online Store


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province or country of residence, and that you have given us your full consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any spyware, malware, worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms of Service will result in the immediate termination of the Service.




Information - Accuracy, Completeness & Timeliness


We do not represent or warrant that the Site will be error-free, free of viruses or other harmful components, or that defects will be corrected.

We do not represent or warrant that the information available on or through the site will be correct, accurate, timely or otherwise reliable. We are not responsible for information made available on this site that may not be accurate, complete or current. The material on this site is intended as general information only and should never be relied upon solely for decision making without consulting primary, more accurate, more complete or timelier sources of information. The reliance on the material, information or references on this site is entirely at your own risk.

We may make changes to the features, functionality or content of the Site at any time.

We reserve the right to correct or remove any and all errors when they occur. We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Site.

This site may contain certain historical information. This historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the content of this site at any time.

You agree that it is solely your responsibility to monitor changes to our site




Tools, Advice and Other


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.




Third Parties - Links, Information & Other Services


Some content, products and services available via our Service may include materials from third-parties.

Third party content may appear on the Site or may be accessible via links from the Site, and are not affiliated with us.

We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services from third-parties. We are not responsible for and assume no liability for any mistakes, misstatements of law, defamation, omissions, falsehood, obscenity, pornography or profanity in the statements, opinions, representations or any other form of content on the Site.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

You understand that the information and opinions of the third party provider and the content does not necessarily represent the views of us, nor is it endorsed by us, and is a representation solely of the third party provider.

It is your responsibility to review carefully the third-party's policies and practices. It is your responsibility to understand such policies and practices, and all other third-party related information before you engage in any transaction.

Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

The Site may also contain advertising sponsorships and third party vendors.

Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Site is accurate and complies with applicable laws. We are not responsible for the illegality or any error, inaccuracy or problem in the advertiser's, sponsor's, or vendor's materials.




User Generated Content - Information, Feedback, Submissions


If, at our request, you send certain specific materials (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property rights or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including but not limited to copyright, trademark, privacy, personality or other personal or proprietary right. You also agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus, spyware or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments you make. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.




Information - Errors, Inaccuracies, Ommissions, Non-Current


Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the site or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information on the site or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on the site or on any related website, should be taken to indicate that all information is up to date.




Personal Information


Your submission of personal information through the site is governed by our Privacy Policy which is available for viewing on our site.




Copyright


The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials. Some of the content on the site is the copyrighted work of third parties.





CUSTOM ORDERS

Custom Orders - Definition


Items ordered using Metal Type and Quality other than 14k White Gold, Finger size other than stock size, personalised (with engraving etc), or items “with diamonds” are considered Custom Orders.

Custom Orders are not-returnable and non-refundable.​




Customization - Metal


We provide engraving, special finishes, laser patterns, and other effects & special messages allowing you to personalize the item. By customizing the item, it becomes non-refundable and non-returnable.




Diamonds & Gemstones


Over the years, we have grown and culled our network of reputable sources for diamonds and gemstones which enables us to offer an assortment of stones with varying specifications. Even with this, it is still impossible to have access to every single gemstone immediately, or at any point in time. By including Diamonds or Gemestones, the item is immediately categorized as a Custom Order and is non-returnable or non-refundable. Loose Diamonds or Gemstones are non-returnable and non-refundable.




Custom Orders - General


Once a customer submits payment to initiate a custom design to be drafted, the design charge is non refundable. Custom jewellery items will not be cast and manufactured until the customer approves the drawings in writing or via email.
Once the customer approves the drawings, the custom item is not eligible for return or replacement. The delivery date for custom jewellery is an estimate only, whether oral or written (email or other), and is not a guarantee for delivery. Actual delivery dates may vary up to 10-15 business days from the estimate due to the intricate and labor-intensive nature of creating custom designed jewellery. Qirat Jewellery owns all designs, renderings, drawings and models submitted to or created by our employees and/or our designers. We reserve the right to market, share and distribute any and all designs and images, whether in whole or part. Please note, customized jewellery may differ slightly from the photos, images or renders on the site.




Timelines


We do not stock any item and all pieces are made to order.

While we try our best to complete and fulfil orders in the shortest timeframe, we cannot guarantee the delivery date which may range from 2 days to 2 weeks, and may also be out of our contol.

Furthermore, some pieces, specifically custom designed diamond engagement rings / wedding rings, can take up to 2-4 weeks to complete / receive.

If you require your piece by a defined date, including expedited shipping, please let us know by emailing us at michael@qiratjewellery.com with the details. We will certainlly try our best to accommodate your requests, and will communicate the expected timeframe.

We appreciate your understanding and patience.





PRICING, PRODUCTS, PAYMENT & BILLING

Modification of Prices, Products & Services


The prices of our products are subject to change without notice.

We reserve the right at any time to modify or discontinue our Service (or any part or content thereof) without notice.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of our Service.




Products or Services


Some products or services may be available exclusively online through the site. These products or services may become unavailable and are subject to return or exchange only according to our Return Policy.

While every effort to display items as accurately as possible has been made, the actual size, colors and images of products on our site may appear different that the actual item due to computer monitor settings, screen defaults, photography etc and we cannot guarantee therefore that your device’s display of the item’s will be an accurate representation of the item Item images might appear larger than its actual size in order to show detail, or maybe shown smaller than the actual size to show the entire item.

It is your responsibility to review the product description and specifications listed, including, but not limited to the size and weight of each item, and you should not rely solely on photographs/images when making your purchase.

We reserve the right, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any product or service that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us.

Efforts are made to assure the pricing on our website is accurate at the time of purchase, however, we do reserve the right to cancel any and all sales when an inaccurate or erroneous price is displayed.

We cannot honor inaccurate or erroneous pricing. If we cancel a sale after checkout, we will refund the fee according to the Refund Policy.

Our prices are also subject to change without notice. If a sale is canceled, the refund price represents the sole and exclusive damages available to you.

We reserve the right to discontinue any product, at any time. Any offer for any product or service made on this site is void where prohibited.We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations




Payment


You represent and warrant that if you are purchasing something from us or from Merchants that (i) any credit information you supply is true and complete, (ii) charges incurred by you will be honored by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any applicable taxes and shipping.




Billing - Accuracy, Completeness & Account Information


We reserve the right to refuse any order placed with us. We may, in our discretion, limit or cancel quantities purchased per person, per household or per order. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors, or for any other reason.

These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that utilize the same billing and/or shipping address. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete and accurate purchase and account information for all purchases made through the site. You agree to promptly update your account and other information, including your email address and credit card information, so that we can complete your transactions and contact you as needed.

For more information you may, review our Returns Policy.




Pricing & Invoices


All prices are in US dollars.

All prices are final and are not negotiable.

We make significant efforts to assure the pricing on our website is accurate at the time of purchase. However, we do reserve the right to cancel any and all sales when an inaccurate or erroneous price is displayed. We cannot honor inaccurate or erroneous pricing. If we cancel a sale after checkout, we will refund the fee listed on the check out receipt in the same manner as payment was made. For example, Visa payment will be credited to the same Visa card only.

Our prices are also subject to change without notice. If a sale is canceled, the refund price represents the sole and exclusive damages available to you.

You will be invoiced for the exact weight and specifications of the item you receive.




International Buyers


Buyers outside of Trinidad & Tobago are considered International

It is important to consider : import duties, taxes, and charges. These are not included in the item price or shipping cost.

These charges are the buyer's responsibility solely.

In order to determine the additional costs you would need to do your own research which may include the buyer's country's customs office prior to purchase/ delivery.





AGREEMENT

Changes to Terms of Service & Conditions


You may review the most current version of the Terms of Service at any time at this page.

We reserve the right to update, amend, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to these Terms of Service constitutes acceptance of those changes.




Enforcement of Terms & Conditions


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.




Termination


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).




Indemnification


You agree to indemnify, defend and hold harmless Qirat Fine Jewellery, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.




Disclaimer of Warranties; Limitation of Liability


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The site and all products and services delivered to you through the site are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Qirat Fine Jewellery, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of our service or any products procured using our site, or for any other claim related in any way to your use of our site, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages,in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.




Prohibited Uses


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation,religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the site or any related website, other websites, or the Internet. We reserve the right to terminate your use of the site or any related website for violating any of the prohibited uses.




Severability


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.




Governing Law


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Trinidad and Tobago.




Contact


Questions about the Terms of Service should be sent to us at michael@qiratjewellery.com





RETURN & REFUNDS

Return Policy


Qirat Jewellery prides itself on the quality of products it sells. We would like you to be happy with your purchase, however, you may at times want to return merchandise for an exchange, credit or refund.

Returning an item to Qirat is simple.

All returns must arrive at our office within 30 days from the invoice date. Items arriving after this time will be subjected to a restocking fee. All items must be returned in original condition with all original packaging and materials, including but limited to cloths, pouches, envelopes and boxes. We will not accept returned items that are shipped improperly packaged. Failure to return the original diamond certificate (when applicable) will void your return. All items being returned are to be insured.

Qirat will not be held responsible for any item damaged during shipping or lost in transit.

All returned items will be reviewed for any damage, wear, alteration, engraving, setting or resizing (by a jeweller other than Qirat Fine Jewellery) that occurred after the item was shipped to the customer. If we determine that an item has been altered in any way, the item will not be accepted for return, and will be shipped back to you at your cost.

If an item is accepted for return (or an order is cancelled), Qirat will issue a full refund, exchange, or credit within 10-20 business days. The exchange of an item does not extend the original return policy, which means the replacement item may be returned within 30 days from the original invoice date.

An order may be cancelled within 1 business day of placing the order. After that time, an order cannot be cancelled but may be returned within your 30 day return period for refund, credit, or exchange.

Sale items and custom items such as custom rings, custom jewellery or any other special order cannot be returned or cancelled. Additionally design deposits, custom order fees, customization fees, engraving fees and shipping fees are non-refundable.




Cancellation


If we cancel a sale after checkout, we will refund the fee based the price listed on the check out receipt in the same manner as payment was made. For example, Visa payment will be credited to the same Visa card only.

In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.





LOOSE DIAMONDS & GEMSTONES

Refunds and Returns/Exchanges


Over the years, we have grown and culled our network of reputable sources for diamonds and gemstones which enables us to offer an assortment of stones with varying specifications. 0 Even with this, it is still impossible to have access to every single gemstone immediately, or at any point in time.
Loose Diamonds or Gemstones are non-returnable and non-refundable.





Kindly read these Terms of Service carefully before using our website ('site'), qiratjewellery.com.

 

By accessing or using any part of this site, you agree to the Terms of Service. If you do not agree to any of the terms and conditions, then you should not use this site or use any of our services or products. This Terms of Service constitutes the only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the site, content, products or services provided by or through the Site, and the subject matter stated herein.

 

PLACING AN ORDER

Placing an Order


The process is simple. Once you select your piece and proceed to checkout, a detailed invoice will be sent to youat the email address provided. This invoice includes all specifications as well as the Terms & Conditions.
We ask that you allow a maximum of two days for most orders to be processed. Some of our pieces may require additional time. Once your item is completed, and is ready for shipment (or store pick up), you will receive an email notification with the relevent information.




Custom Designed Order


Once a customer submits payment to initiate a custom design to be drafted, the design charge is non refundable. Custom jewellery items will not be cast and manufactured until the customer approves the drawings in writing or via email.
Once the customer approves the drawings, the custom item is not eligible for return or replacement. The delivery date for custom jewellery is an estimate only, whether oral or written (email or other), and is not a guarantee for delivery. Actual delivery dates may vary up to 10-15 business days from the estimate due to the intricate and labor-intensive nature of creating custom designed jewellery. Qirat Jewellery owns all designs, renderings, drawings and models submitted to or created by our employees and/or our designers. We reserve the right to market, share and distribute any and all designs and images, whether in whole or part. Please note, customized jewellery may differ slightly from the photos, images or renders on the site. For more information on Custom Orders please view Terms & Conditions, CUSTOM ORDERS




Getting a Custom Quote


You may send us an email or use click here for the form which guides you on the information that is required. Key information such as Metal Type & Quality, Gemstons, Size, Design, Budget, and any other photo references that helps with an understanding of your vision must be submitted so that a custom quote will be provided. We may contact you for further information, and an email with an estimate will be sent over to you.




Timelines


We do not stock any item and all pieces are made to order.

While we try our best to complete and fulfil orders in the shortest timeframe, we cannot guarantee the delivery date which may range from 2 days to 2 weeks, and may also be out of our contol.

Furthermore, some pieces, specifically custom designed diamond engagement rings / wedding rings, can take up to 2-4 weeks to complete / receive.

If you require your piece by a defined date, including expedited shipping, please let us know by emailing us at michael@qiratjewellery.com with the details. We will certainlly try our best to accommodate your requests, and will communicate the expected timeframe.

We appreciate your understanding and patience.





CARING FOR MY JEWELLERY

Taking care of your jewellery


Every piece of jewellery created is unique the specifications vary. In general, jewellery is delicate and it is important that you take the necessary care to enjoy your jewellery for many years to come.

We work only with solid gold (never plated or filled) and sterling silver.

You may clean jewellery purchased from this site with a polishing cloth.

Sterling Silver has the propensiy to tarnish (darken) with everyday use and wear. By gently wiping the surface of the jewellery using the polishing cloth, you are able to remove the tarnish.

Using any polishing cloth or cleaning solutions, including jewellery cleaners is at your own risk, and may cause permanent damage to your jewellery.

The same applies to gemstones.

Over time, gemstones tarnish, and based on the variety of stones offered, there is no way to ascertain whether these gemstones are able to withstand the harsh chemicals or cleanding soluions.

We reiterate that the use of such techniques to clean your gemstones is at the sole risk of the buyer. It is notable that the majority of gemstones are not able to withstand the force of cleaning agents, polishing cloths or ultrasonic cleaners.

Please be guided accordinly.




Packaging


Every completed order is shipped with a box.





RINGS

Ring Size


When ordering a ring, you would need to select your Ring Size.

The best way to determine this is at a jewellery store, since this is done professionally. You may also purchase a ring sizer (we have available for sale) or other estimates which are available online, however it is important to note that we are not responsible for an incorrect size.

The ability to resize the ring following purchase varies, since every ring is made to order, and is highly dependent upon the design. We may not alter the size of the ring following completion since this may compromise the integrity of the ring and therefore we will treat every request on a case-by-case basis.

Please contact us with any questions concerning ring sizes or resizing at michael@qiratjewellery.com.




Ring Sizer or Gauge


A simple tool that may be purchased through qiratjewellery and is readily available is the Ring Sizer or Gauge. It measures from Size 1 to 13, and includes half sizes. It is important to note that while this is yet another method for the measurement of your finger, the best way to determine size is to visit your local jewellery store. Once the custom designed ring is created, using the size that was submitted, it may not be possible to resize the ring based on the design. This is generally case with jewellery that utilizes gemstones.




Ring Anatomy